Shipping policy
Thanks for shopping with Zonova! We want to get your order to you as quickly and smoothly as possible. Please review the details below.
Order Processing
All orders are processed within [1–3] business days (Monday–Friday, excluding weekends and holidays) after payment is confirmed. Orders placed after [2:00 PM EST] or on weekends/holidays will begin processing the next business day.
During peak seasons, sales, or high-volume periods, processing may take a little longer. If there's a significant delay with your order, we'll reach out by email.
Shipping Rates
- Free US shipping on all orders over $50
- Orders under $50 ship at a flat rate of [$X.XX]
- Shipping charges are calculated and shown at checkout before you pay
Delivery Times
Once your order ships, estimated delivery within the United States is [X–X] business days, depending on your location.
Total time = processing time + shipping time. Delivery estimates are provided as a guide and are not guaranteed, as transit times depend on the carrier and factors outside our control.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way. Please allow [24–48] hours for tracking information to update after you receive it. If you haven't received tracking within [X] business days of ordering, email us at oldanimationsgallery@gmail.com.
Shipping Delays
Occasionally, delivery may take longer than estimated due to carrier delays, weather, high demand, customs processing, or other circumstances beyond our control. We appreciate your patience and will do everything we can to help resolve any delivery issues.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If your package is returned to us due to an address error, you may be responsible for reshipping costs. If you notice a mistake, contact us at oldanimationsgallery@gmail.com as soon as possible and we'll try to correct it before your order ships.
Lost, Stolen, or Damaged Packages
If your tracking shows delivered but you can't locate your package, please check with household members and neighbors and around your delivery area, then contact your carrier. If you still can't find it, reach out to us and we'll help however we can.
If your order arrives damaged, contact us within [7] days of delivery with your order number and clear photos, and we'll arrange a replacement or refund per our Return & Refund Policy.
International Shipping
[We currently ship within the United States only.]
(If you ship internationally, replace the line above with something like: "We ship to select countries outside the US. International delivery times vary and may be subued to customs clearance. Any customs duties, taxes, or import fees are the responsibility of the customer and are not included in your order total.")
Questions?
We're here 7 days a week. For anything about your shipment, email us at oldanimationsgallery@gmail.com.
Zonova