Refund policy
Return & Refund Policy
At Zonova, your satisfaction comes first. If you're not completely happy with your order, we're here to make it right.
30-Day Returns
You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all parts, accessories, and tags included
- Accompanied by your order number or proof of purchase
Items We Can't Accept
For hygiene and quality reasons, the following are non-returnable:
- Gift cards
- Final sale or clearance items
- Items that have been used, washed, or damaged after delivery
- Personal care or hygiene items once opened
How to Start a Return
Email us at oldanimationsgallery@gmail.com with your order number and the reason for your return. Our team will review your request and send you return instructions, including the return address. Please wait for our confirmation before sending anything back — items returned without prior approval may not be accepted or refunded.
Return Shipping
If you've changed your mind, you're responsible for the cost of return shipping. If your item arrived damaged, defective, or incorrect, we'll cover return shipping and send you a replacement or full refund at no extra cost. We recommend a tracked shipping method, as we can't be responsible for items lost in return transit.
Refunds
Once we receive and inspect your return, we'll email you to confirm it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or you received the wrong product, contact us within 7 days of delivery with your order number and clear photos of the issue. We'll arrange a free replacement or full refund right away.
Exchanges
The fastest way to get a different item is to return your original for a refund and place a new order. If you'd prefer a direct exchange, contact us and we'll do our best to help.
Order Cancellations
Need to cancel? Contact us within 24 hours of placing your order. Once an order has been processed or shipped it can't be cancelled, but you can start a return once it arrives.
Late or Missing Refunds
If you haven't received an approved refund yet, please check your bank account again, then contact your card provider and bank, as processing times vary. If you've done this and still haven't received it, email us at oldanimationsgallery@gmail.com.
Contact Us
Questions about a return or refund? We're here 7 days a week.
Email: oldanimationsgallery@gmail.com